Straight-through claims processing with a human on the exceptions.

Routine claims sat in the same queue as complex ones, so adjusters spent their day on low-value work while genuinely difficult claims waited.

We built the agent into the claims application itself — visible reasoning, one-click override — so it could validate, price, and settle routine claims while routing anything ambiguous to an adjuster with its full working shown.

Routine claims cleared straight through, cycle time dropped, and adjusters concentrated on the exceptions where their judgement mattered.