Routine casework processed with an explainable decision on every file.

A citizen-services backlog grew faster than headcount could absorb, and every decision had to be transparent, explainable, and open to appeal.

We built agents that process routine applications against codified policy, with runtime guardrails defining what they may never decide alone, and a public-record-grade audit trail behind each outcome. Anything ambiguous routed to a caseworker.

The backlog cleared to target, decisions became consistent and explainable, and oversight teams could replay any automated decision in full.